AM-YAC Service Standards Details

Thanks for sending through your online application.

Please refer to the AM-YAC Service Standards below for all application processes.


  • Acknowledgement of receipt of online applications – Same day.
  • Acknowledgement of receipt of email applications – Next business day.
  • Approval in 3 days or less where the application is within Policy and Trust budget.
  • Response where application does not conform to Policy – 3 days following the Trust Advisory Council meeting.

Telephone Service
9:30am to 2:30pm – Monday to Friday excluding public holidays and Christmas closure period.

Checked at 11am on weekends, public holidays and Christmas Closure Period.

Emergency Circumstances
For the critical health and safety of AM-YAC members – Notify the trustee within 24 hrs.