The Trustee commits to the following service standards for assistance provided by the AM-YAC Indigenous Community Trust.

Applications

• Acknowledgement of receipt of online applications – Same day
• Acknowledgement of receipt of email applications – next business day
• Approval where application is consistent with Policy and Trust budget – 3 days or less.
• Receipt of benefit 5 business days or less where the application conforms to Community Assistance Programs and budget.
• Where applications are not consistent with Community Assistance Policies, applications may be declined.

Telephone Service
9:30am to 2:00pm – Monday to Friday excluding public holidays and Christmas closure period.

Voicemail
Checked at 11am on weekends, public holidays and Christmas Closure Period.

Emergency Circumstances
For the critical health and safety of AM-YAC members – Notify the trustee within 24 hrs.