The Trustee commits to the following service standards for assistance provided by the AM-YAC Indigenous Community Trust.
- Acknowledgement of receipt of online applications – Same day
- Acknowledgement of receipt of email applications – next business day
- Approval where application is consistent with Policy and Trust budget – 3 days or less.
- Receipt of benefit 5 business days or less where the application conforms to Community Assistance Programs and budget.
- Where applications are not consistent with Community Assistance Policies, applications may be declined.
9:30am to 2:00pm – Monday to Friday excluding public holidays and Christmas closure period.
Checked at 11am on weekends, public holidays and Christmas Closure Period.
For the critical health and safety of AM-YAC members – Notify the trustee within 24 hrs.